example Essay

have you ever had two people express the exact same idea or relay the same message but have two totally different outcomes. its not so much as what you say rather how you say it. your body language, tone and expression implies more than the words you say.
i recall an accident to occur at work that makes me feel very strongly about this. i work at a crisis stabilization center for adolescents with mild to severe behavior and mood disorders. there was a child there once while during his stay had a problem taking showers and we later came to discover he had lice. one day as everyone was sitting on the unit a nurse comes in sits quietly besides him and ask how is he doing than smiling and daringly whispers to him that he has to take a shower and she needs to assist him with washing his hair using a special shampoo. he respectfully says back to her you're not going to touch me and continues with his game. less than two minutes later another nurse walks in , stands in front of him hands on her hips and a look on her face so daring and powerful i started to shake. with a tone so bold and sharp says aloud to him, you need to take a shower and I'm going to wash your hair and you really don't have a choice. At that instance the child jumps up storms around the room throwing and turning over things with such rage. this was ackward coming from a very anti-social child who had bearly spoken two words since he had been there. This outbburst continued and he ended up having to be restrained for an hour. As he calmed down and was being released someone aked what caused you to just go off like that and he replied, " no one can make me do anything, she doesnt know weather i was going to or not she just walks in and demands me to do something, she's not my mother and i'm not afraid of her she had an attitude so i showed her i could have one too." both nurses ask the child the same thing just with one showing more affection and he other being so demanding but only in the physical sense they had two totally different outcomes. so be mindful of your own mood and attitude when talking to people bacause you could say the most compassionate thing in the world to a person but if your own vibe is negative the vibe you give off will be negative also. 

A personal experience comes to mind as i think about work related issues. In my field of work the person with the better relationship needs to access a situation first. An 8 yr. old male was very upset he was new to the facility and didn't know anyone so he was acting out. I had worked with the client previously at another institution, the charge nurse came and pulled me off another unit and asked me if i would try to settle him down. As i tried to enter onto the unit the staff that was trying to settle him down yells back at me don't come over here i'm handling this we don't need anymore people on the unit we have enough help, So i state back i'm just following orders and you dont have it he's still agitated and trying to attack you so how can you possibly have it under control. I didnt mean any harm but the attitude she got with me instead of just saying i  want to try and calm him down on her own or listening to the point that i was making we both had attitudes with each causing the client to react even more, feeding off the anger we displayed for each other. We began to argue about me intervening on her situation and the nurse has to step in to calm us down. Once we're quiet and actually listening to each other i respond that she just yells at me like she's my mama telling me what i need to do. she says i was trying to tell you what to do, only that i was trying to handle this alone, but she was already upset. By her being upset and displaying her anger when she was talking to me i assumed that the problem was with me and automatically took defense. If she had been calm and respectful, I would have asked her if she wanted help or handle it alone but i got angry cause she was anger. So, as the saying goes actions speak louder than words.